Important: This Privacy Policy applies to all users of the WiseBet PH platform at wisebetph.app. By registering an account or using our services, you acknowledge that you have read and understood this policy. Please read it in full before using our platform.
1. Scope of This Policy
This Privacy Policy explains how WiseBet PH ("we," "us," or "our") collects, uses, stores, discloses, and protects personal information that you ("Player," "you," or "your") provide when using the WiseBet PH website and all associated services, games, and features available at wisebetph.app.
This policy applies to all personal information collected through any channel — including our website, mobile-optimised interface, email communications, live chat, and any promotional campaigns we run. It does not apply to the privacy practices of third-party websites or services that may be mentioned or linked within the platform in the course of standard operation.
WiseBet PH is the data controller for the personal data it processes about you. We are committed to handling your data responsibly and in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and all related implementing rules and regulations.
2. Data We Collect
WiseBet PH collects personal information only to the extent necessary to provide you with a safe, functional, and legally compliant online betting experience. The categories of data we collect include:
| Category |
Examples |
When Collected |
| Identity Data |
Full legal name, date of birth, nationality, government-issued ID details |
Registration and KYC verification |
| Contact Data |
Email address, Philippine mobile number, residential address |
Registration and account updates |
| Financial Data |
Payment method details (GCash number, Maya account, bank account), transaction history |
Deposits and withdrawals |
| Technical Data |
IP address, device type, browser type, operating system, session timestamps |
Automatically on platform access |
| Usage Data |
Games played, bet history, login frequency, feature interactions |
Automatically during platform use |
| Communications Data |
Messages sent to support, live chat transcripts, email correspondence |
When you contact us |
We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where specifically required by law or to fulfil our responsible gaming obligations.
3. How We Use Your Data
WiseBet PH uses your personal data strictly for the purposes outlined in this policy. We do not use your data in ways that you would not reasonably expect, and we do not engage in profiling that produces significant automated decisions about you without human oversight.
The primary purposes for which we use your personal data include:
- Account management: Creating and maintaining your WiseBet PH player account, verifying your identity, and processing your registration.
- Payment processing: Handling deposits and withdrawals via GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, Visa, and Mastercard in Philippine Peso (₱).
- Fraud prevention and security: Detecting and preventing suspicious activity, protecting against money laundering, and ensuring the integrity of our games.
- Legal compliance: Meeting obligations under Philippine law, including anti-money laundering (AML) regulations and gaming licensing requirements.
- Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
- Responsible gaming: Monitoring usage patterns to identify potentially problematic gambling behaviour and offering appropriate support tools.
- Platform improvement: Analysing aggregated usage data to improve our games, features, and overall player experience.
- Marketing communications: Sending you promotional offers and updates — but only if you have opted in to receive them. You can unsubscribe at any time.
4. Legal Basis for Processing
Under the Data Privacy Act of 2012 and applicable data protection principles, WiseBet PH processes your personal information on one or more of the following lawful bases:
- Contractual necessity: Processing is necessary to perform the contract between you and WiseBet PH — for example, to process your bets, deposits, and withdrawals.
- Legal obligation: Processing is required to comply with applicable Philippine law, including identity verification, AML requirements, and regulatory reporting.
- Legitimate interests: We process certain data to pursue our legitimate interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your privacy rights.
- Consent: For optional purposes such as marketing communications, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time.
Your Data Travels Nowhere Without You Knowing
Whether you're betting from Siargao or Makati, WiseBet PH applies the same data protection standards across all sessions.
Compliance Built for Filipino Players
Our data practices are designed around Philippine law — because that's where our players are, and that's who we're accountable to.
5. Sharing Your Data
WiseBet PH does not sell your personal data to any third party, full stop. We may share your information with trusted third parties only in the following limited circumstances:
- Payment processors: To process your deposits and withdrawals, we share relevant payment data with our licensed payment gateway partners (e.g., e-wallet providers and banking partners). These providers are bound by their own privacy policies and are required to handle your data securely.
- Identity verification providers: To fulfil our KYC obligations, we may share identity documents with licensed verification service providers operating in the Philippines.
- Game software providers: Our games are powered by certified third-party providers. Game-related data (e.g., game outcomes, bet history) may be processed by these providers solely for the purpose of running the games you play.
- Regulatory and law enforcement authorities: We are legally required to share certain information with Philippine government agencies, gaming regulators, or law enforcement if required by a valid legal order or if we have reasonable grounds to suspect illegal activity.
- Business successors: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, provided the same level of data protection is maintained and you are notified of the change.
Reminder: We require all third parties who process your data on our behalf to maintain appropriate security measures and to use your data only for the specific purposes we have authorised. We do not allow them to use your data for their own independent purposes.
6. Cookies & Tracking Technologies
WiseBet PH uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
- Essential cookies: Required for the platform to function. These include session management, login authentication, and security tokens. You cannot opt out of essential cookies without affecting platform functionality.
- Analytical cookies: Help us understand how players use WiseBet PH — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and anonymised.
- Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
- Marketing cookies: Used only with your consent to deliver relevant promotions and to measure the effectiveness of our campaigns. You can manage these through your browser settings.
You can adjust your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some features on WiseBet PH.
7. Data Retention
WiseBet PH retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and gaming regulations.
As a general guide:
- Account data is retained for the duration of your active registration on WiseBet PH and for a minimum period of five (5) years following account closure, as required by AML regulations.
- Transaction records are retained for a minimum of five (5) years from the date of each transaction.
- Customer support communications are retained for up to two (2) years after the matter is resolved.
- Marketing consent records are retained for three (3) years from the date consent was given or last renewed.
- Technical and usage logs are typically retained for twelve (12) months before being anonymised or deleted.
Once the applicable retention period expires, your personal data is securely deleted or anonymised in a manner that makes re-identification impossible.
8. Security Measures
WiseBet PH implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security framework includes:
- 256-bit TLS/SSL encryption for all data in transit between your device and our servers
- Encrypted storage of sensitive data at rest using industry-standard cryptographic methods
- Multi-factor authentication options for player accounts
- Regular security audits and penetration testing conducted by independent third-party specialists
- Strict internal access controls — only authorised personnel with a legitimate need can access player data
- Continuous monitoring for unusual account activity and automated fraud detection systems
- Documented incident response procedures in the event of a data breach
While we take every reasonable step to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in high risk to your rights and freedoms, we will notify you and the National Privacy Commission (NPC) of the Philippines within the timeframe required by law.
9. Your Privacy Rights
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by WiseBet PH:
Right to Access
Request a copy of all personal data we hold about you, including how it is being used.
Right to Rectification
Request correction of any inaccurate or incomplete personal information in your account.
Right to Erasure
Request deletion of your personal data where there is no compelling legal reason for us to continue holding it.
Right to Blocking
Request that we restrict or suspend processing of your data pending resolution of a dispute or complaint.
Right to Data Portability
Receive a structured, machine-readable copy of your personal data to transfer to another service if you wish.
Right to Object
Object to the processing of your data for direct marketing purposes at any time without needing to give a reason.
To exercise any of these rights, contact our Data Protection Officer using the details in Section 13. We will respond to all valid requests within thirty (30) days. In complex cases we may extend this by a further thirty (30) days, and we will notify you if this is the case. There is no charge for exercising your rights, except in cases of manifestly unfounded or excessive requests.
10. Minors
The WiseBet PH platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately at support@wisebetph.app.
Upon receiving such a report, we will take immediate steps to verify the claim, close the account if confirmed, and securely delete any personal data associated with the minor's account. We take this obligation seriously and cooperate fully with parents, guardians, and relevant authorities in such matters.
11. Third-Party Services
The WiseBet PH platform may reference or interact with certain third-party services in the course of normal operation — for example, payment providers, game studios, and analytics tools. Each of these third parties operates under its own privacy policy and is independently responsible for how it handles your data within its own systems.
WiseBet PH carefully vets all third-party service providers before engaging them and requires them to maintain appropriate data protection standards consistent with applicable Philippine law. However, we are not responsible for the privacy practices of any third-party service outside the direct scope of the WiseBet PH platform.
We encourage you to review the privacy policies of any third-party payment providers you use to fund your WiseBet PH account, as those transactions are governed by the terms of your relationship with those providers.
12. Policy Updates
WiseBet PH reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we provide. When we make changes, we will update the "Last updated" date at the top of this page.
For material changes that significantly affect how we handle your personal data, we will provide advance notice via email to your registered address or via a prominent notice on the WiseBet PH platform. We encourage you to review this policy periodically so you stay informed about how your data is being protected.
Your continued use of WiseBet PH after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any material changes, you may close your account and request deletion of your data by contacting us.
